Privacy Policy

Xolani MaTshawe Emergency Solutions

Effective Date: January 2026

Xolani MaTshawe Emergency Solutions (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or engage with our services.

1. Information We Collect

We may collect and process the following information:

Full name
Company or school name
Contact details (email address, phone number, physical address)
Service-related information and enquiries
Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We collect your information for the following purposes:

To provide fire safety and emergency services
To respond to enquiries and communicate with you
To prepare quotations, contracts, and invoices
To comply with legal and regulatory requirements
To improve our services and website performance

We do not sell, rent, or trade your personal information to third parties.

3. Lawful Basis for Processing

We process personal information based on:

Your consent
The performance of a contract
Legal obligations
Legitimate business interests

4. Protection of Your Information

We implement appropriate technical and organisational measures to protect your personal information against:

Unauthorised access
Loss or damage
Misuse or disclosure

Access to personal information is restricted to authorised personnel only.

5. Sharing of Information

We may share your information with:

Service providers assisting us with business operations
Regulatory or legal authorities when required by law

All third parties are required to safeguard your information and use it only for authorised purposes.

6. Cookies & Website Analytics

Our website may use cookies and similar technologies to enhance user experience and analyse website performance. You may disable cookies in your browser settings, although this may affect site functionality.

7. Your Rights

You have the right to:

Access your personal information
Request correction or deletion of your data
Withdraw consent at any time
Lodge a complaint with the Information Regulator of South Africa

8. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Xolani MaTshawe Emergency Solutions
📧
📞 +27 64 966 9121
📍 37A, Unit 2, North Street, Eastern Cape